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FREQUENTLY ASKED QUESTIONS


How much will the research cost for my family history?
This depends on what you require us to do and how much information to provide us with. Before work commences and after the free consultation, we will provide you with an estimate outlining what you have asked us to do, what you have provided, how long we estimate the work will take and an estimate of costs.

What information do you need?
You need to provide us with what you already know, otherwise we may go over ground already covered and this will end up costing you more. However, we can start with just basic information such as names and dates of birth and/or death.

What geographical area do you cover?
At the present time we cover England and Wales. Should you require research in Ireland or Scotland please contact us for a free consultation when we will advise whether we can help you.

Do you trace living people?
At the present time, we do not trace current locations and contact details of living people. We can, however, trace and advise on births and marriages for people who are currently living, to enable you to try and find their current whereabouts.

How long will it take?
This depends on the work you require us to undertake. Small projects can be completed in anything from a number of days to a few weeks whilst larger commissions may take months to complete. When providing an estimate, we will also provide an estimated start date and, if possible, an estimated end date. In between we shall endeavour to update you at least once a week so you always know where we are on your particular project.

Can I pay in instalments?
We normally require 50% of the monies up front with the balance due on completion before the final report and any documents are released. However, an arrangement can be made where you pay monthly in instalments by an agreed amount.

Do I have to pick a package?
No, we take on small commissions such as searching for a particular piece of documentation i.e. a will or birth/marriage/death certificate.

Is there a minimum commission?
No, although you have to allow for time to search and read documents and files, answer the telephone and emails, write up reports and, where applicable, time to travel to the post office to post completed research.

How will I receive the completed research?
Your completed research can be sent to you one of two ways: via email or post. If you wish to receive your research by email, any certificates will be scanned and attached with a choice of an A4 or A3 format for any family pedigree/tree. If being sent by post, it will go by “Signed For” post, the cost of which is payable by the client in advance, and any family pedigree/tree will be produced in an A4 format. 

What if you cannot find anything?
Sometimes, due to archives being lost or destroyed, adoption, immigration or simply ancestors slipping through the net, it is not possible to trace an ancestral line with certainty. We still need to charge for research undertaken and time spent.

If you have commissioned a package and it is evident at the start of the research that the line will be impossible to trace, then we will offer the facility to switch to another line or offer a partial refund.




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